Associate Reference Material, Unifor (Req 243411)

Company Name: Bell Canada
Position Profile: 116
Salary Group: 12
Job Location Address: 100 Wynford Drive, Toronto
Job Status: Regular Full Time
Number of Positions: 1
Candidate Required: February 2020
Application Deadline: February 3, 2020
Name of Contact: Giovanna Rinaldi 514.391.7050


Employees who are surplus or potentially surplus (with an active 912M form) will be given priority consideration for this position. All other applicants will be considered at the end of the posting period if no surplus employee has been selected.

Name and description of the hiring department:

As a member of the Retention Offer Execution team, you are responsible for the data entry of retention offers into the master retention offer repository. Working closely with the pricing, strategy and business intelligence teams you will be responsible for accuracy of offers and speed in execution of offer builds that will insulate our customers and reduce churn. Through vigorous testing, you will ensure that offers are built in accordance with the strategy to minimize time to execute offers and thus reduce churn.

If you are someone with passion, fresh ideas, and an ability to work under pressure with accuracy and speed, you may be the right person to join our team.

Job Duties / Accountabilities:

  • Maintain master retention offer repository
  • Maintain the master competitive offer repository by monitoring changes in the competitive environment
  • Testing of offers once built to ensure accurate outcome of offer recommendations following the right customer paths
  • Ensure all the possible customer permutations are captured
  • Responsible for problem resolution and investigation through trouble shooting
  • Work closely with pricing, BI and channel to ensure seamless customer experience
  • Maintenance, reporting and ongoing checks for cleanup of existing offers

Essential Qualifications / Competencies:

  • Quick learner with problem solving experience with attention to detail
  • Excellent interpersonal skills and the ability to work well within team
  • Ability to effectively communicate
  • MS Excel advanced
  • MS Power Point intermediate
  • Energetic self-starter who thrives in a fast-paced environment
  • Ability to work independently, organized and self-disciplined
  • Self-motivated team player with strong work ethics
  • Telecom experience considered an asset

Preferred Qualifications / Competencies:

  • Strong organizational and time management skills to meet deadlines & handle changing priorities