Associate Project and Process Delivery, Unifor (Req 304771)

Position Profile: 320
Salary Group: 14
Job Location Address: 5 possible locations:

  • 100 Wynford Dr, Don Mills, Ontario;
  • 76 Adelaide St W, Toronto, Ontario;
  • 671 de la Gauchetière St W, Montreal, Quebec;
  • 100 Dundas-Talbot Sq, London Ontario; or,
  • 5099 Creekbank Rd, Mississauga Ontario.

Job Status: Regular Full Time
Number of Positions: 2
Application Deadline: August 13, 2021
Name of Contact: Giovanna Rinaldi 514.391.7050


Employees who are surplus or potentially surplus (with an active 912M form) will be given priority consideration for this position. All other applicants will be considered att the end of the posting period of no surplus employee has been selected.

Name and description of the hiring department:

Service Team, Business Provisioning & Service Assurance, Field Operations, Customer Experience

The Business Provisioning and Service Assurance team is responsible for the design, coordination and repair of customer services within the IPVPN, Broadband and Core Data product lines.

The primary focus of the role is to identify, evaluate, document and implement operational changes to improve information and processing systems, review and make recommendations on process enhancements/alignment, testing tools and provide post deployment support. The successful candidate will work with business users, system groups, other business units and external vendors or contractors to deliver best practices and solutions.

Job Duties / Accountabilities:

  • Work closely with internal and external teams to assess tools, process and flow changes required to perform tasks
  • Partner with different teams to develop and deliver detailed process mapping
  • Facilitate identification of process improvements or system enhancements often requiring the co-ordination of multiple functional areas
  • With minimal guidance, gather and analyze data from various sources in Excel
  • Convert business requirements into conceptual system functionality; provide specifications to development team to ensure requirements are met
  • Ensure that various steps to implement a project/process are respected
  • Co-ordinate testing of task specifications and project within the user area
  • Develop user manual and training material for new and existing processes and tasks
  • Review enhancements and projects after implementation for compliance to specifications
  • Ensure issues and root cause of incidents and problems are understood, documented and ensure appropriate actions are taken to resolve and prevent recurrence
  • Maintain leading-edge business and technical knowledge
  • Through a personal development plan, remain current in industry best practices related to process mapping and project management

Essential Qualifications / Competencies:

  • Post-secondary education
  • Strong process mapping skills
  • Excellent written and verbal communication skills in English
  • Excellent organizational skills
  • Ability to effectively coordinate and facilitate meetings, and to negotiate consensus across multiple cross-functional teams
  • Ability to understand and articulate requirements and issues from a business perspective
  • Intermediate knowledge of MS-Office tools (Word, Outlook and PowerPoint)
  • Advanced knowledge of MS-Excel to analyze data (a test will be administrated)
  • Ability to prioritize workload and time accordingly to balance multiple requests and projects
  • Ability to work autonomously, manage deadlines and ensure effective project follow-up
  • Flexibility with regard to performing out-of-mandate tasks, as required
  • Willingness to work extended hours when necessary to meet deliverables
  • Willingness to participate in scheduled post deployment system testing during off-hours
  • French language (spoken & written) is required for the Montreal location

Please note that an EXCEL test will be administered

Preferred Qualifications / Competencies:

  • Project Management experience preferred
  • Intermediate knowledge of MS-Visio
  • Blueprints experience an asset
  • General knowledge and ability to use MS-SQL data queries and extract data for analysis
  • Experience in IBM Process Designer

Working Conditions:

  • Work schedule; Monday to Friday with a work period between 8:00 am and 5:00 pm

Bilingualism is required for Quebec (English and French); adequate knowledge of French is required for positions in Quebec.

Additional Information:

  • Position Type: Union
  • Job Status: Regular – Full Time
  • Position Level: Unifor – Clerical Associate
  • Job Location: Don Mills || Canada : Ontario : Don Mills || Canada : Ontario : London || Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal
  • Contact Name: Giovanna Rinaldi
  • Application Deadline: 08/13/2021

Please apply directly online to be considered for this role. Applications through email will
not be accepted.