Associate Claims (207381)

Title: Associate Claims
Company Name: Bell Canada
Position profile: 117
Salary group: 11
Job location address: 5115 Creekbank Rd, Mississauga, ON
Number of positions: 1
Job status: Regular Full Time
Date candidate required: As soon as possible
Application deadline: August 13, 2018



Employees who are surplus or potentially surplus (with an active 912M form) will be given priority consideration for this position. All other applicants will be considered at the end of the posting period if no surplus employee has been selected.

Name and description of the hiring department:

The Damage Prevention Cost Recovery Centre (DPCRC) is part of the Contract Management Services Team. The Claims team is responsible for creating, tracking and gathering information related to outside plant damages. We are currently seeking 1 full time position to be filled.

Job duties / accountabilities:

  • Receiving the initial call and gathering relevant information related to an outside plant damage.
  • Creation of claims in our internal tracking system (CMS) and creation of a network in SAP to capture costs of the repairs.
  • Analyse Bell Locates provided by External Locate Service Providers related to outside plant damages.
  • Follow up as required on claims; communicate with Bell Field Services (Technicians), External Vendors (Claims team, Locators), Engineering etc.
  • Prepare the file to be sent to our external vendor for claim recoveries.

Essential Qualifications / competencies:

  • Proficient in Microsoft Office
  • Excellent communication and customer service skills
  • Team player
  • Proven ability to multi-task
  • Strong problem solving and decision making skills
  • Strong investigative skills

Preferred Qualifications / competencies:

  • Knowledge of Bell’s Outside Plant (Underground and Aerial Cables)
  • Knowledge of CMS
  • Knowledge of SAP
  • Knowledge of Multiviewer
  • Knowledge of ACUT
  • Knowledge of Claims

Working Conditions:

The hours of operation are 7:00 A.M – 4 P.M, Monday to Friday. Might be required to work some Saturdays if needed. Hours are subject to change as per business needs.